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Return policy and defects


► What is your return policy?

Rimba aims for customer satisfaction and excellent service. However, it can happen that a product is defective, does not work properly or that another problem occurs. Find more information about our return policy below.

Please note: We can only process products with technical or manufacturing flaws. From a hygienic point of view, we can only accept returned products if they have thoroughly cleaned. Products that are badly cleaned or not at all cleaned will not be accepted and will be returned to you in the same condition.

Rimba’s return policy:

  • • Please contact our sales department for advice, help or tips before sending your returned items.

  • • We offer a one year warranty, counting from the date of our invoice, on all articles purchased from Rimba.

  • • Defects must be returned to Rimba in the original packaging, together with a complete return form.

  • • Our technical department will check each item individually and determine whether the claim is under warranty.

  • • If the claim is justified, we will send you a credit note to settle with your next order.

  • • The return of defect goods happens at your own expense and will not be reimbursed by Rimba.

Return address Rimba:

Rimba B.V.
Zinkstraat 51, Gate A
4823 AC, Breda
The Netherlands

► My order has been delivered, but was damaged. What can I do?

We’re sorry that your package has been damaged during transport. We want to solve this as soon as possible. If you receive your package and notice damage, please report this immediately at the time of the delivery with the driver. The driver must acknowledge this and note this problem before you sign for receipt of the products. If possible, take a photo of the damaged packaging. Please contact us as soon as possible and we will take care of this problem. You can contact us by calling on +31 765414484 or mail us at sales@rimba.eu.


► Where can I find return forms?

You can find all return forms at ‘Downloads’ (login required). Our return forms are available in English, Dutch, German, French and Spanish:

RETURN FORMS