Our policy for return of broken goods:
1. We offer one year guaranty to all products, as long as the defect is caused my technical failure or manufacturing error.
2. Collect broken items and send the box for example each ¼ or ½ year back to us. We need broken items back because we have to claim at the manufacturers.
3. Add the return form with descriptions into the box.
4. Our technical department will check individual products if the claim is guaranty is justified.
5. If the claim is justified, we will send you a credit-note for all the broken pieces or send you a new product to replace.
Only items with a technical defect or manufacturing error will be handled.
Please note that we only accept return articles if these are thoroughly cleaned. Items that are not, or poorly cleaned, will be not be processed and will be sent back to you in the same condition. The return of defect goods is made on your own account and is not reimbursed by Rimba.