Shipping information

► What is the delivery time?

Our aim is to ship your order the same day. Orders received before 2:00 p.m. are usually shipped the same day.

Please note: The sooner you place your order, the better we can guarantee that your order will be shipped the same day.

► Which transport company delivers my order?

Rimba has chosen UPS to transport your parcels. UPS is known for their excellent reputation regarding B to B deliveries. Do you want to buy products from Rimba, but are you located outside the European Union? No problem, we know how to deal with customs documents, export and import and delivery times.

Would you like to send your own transporter? That is possible. You can leave a message or remark during the last step of placing your order. You can also contact us by calling at +31765414484 or mail us at sales@rimba.eu.

► Is it possible to track my order?

Yes! As soon as your parcel has been received by UPS, you will automatically receive a Track & Trace link. This allows you to track your order. If this is not working or if you have questions, don’t hesitate to contact us!

► Can the delivery address differ from the billing address?

Yes, this is possible. Before completing your order, you are able to see an overview of all addresses registered in our system. You can choose, change or delete the delivery address and billing address.

Please note: To be sure we receive the change in your address, leave a message or remark mentioning the new address during the last step of placing your order.

► Can I pick up the order myself?

Yes, it is possible to pick up your order yourself or by your carrier at our warehouse in Etten-Leur, the Netherlands. This gives you the following benefits:

• • You don’t pay shipping costs
• • We don’t work with a minimum order amount
• • You pick up your order when you want (during opening hours)

If you want to pick up the order yourself or by a carrier company, please state this clearly in your message or remark when placing an order. You can also inform us by calling on +31765414484 or mailing at sales@rimba.eu. Our office and warehouse are open on working days from 8:00 a.m. to 5:00 p.m.

► What are your address details and opening hours?

You can find us at the address below. Our office and warehouse is open from 08:00 a.m. to 5:00 p.m.

Rimba B.V.
Pottenbakkerstraat 14
4871 EP Etten-Leur
The Netherlands